{"id":4884,"date":"2024-03-04T01:36:21","date_gmt":"2024-03-04T01:36:21","guid":{"rendered":"https:\/\/www.lovepuppen.com\/?page_id=4884"},"modified":"2026-08-24T14:04:10","modified_gmt":"2026-08-24T14:04:10","slug":"rueckgaberecht","status":"publish","type":"page","link":"https:\/\/www.lovepuppen.com\/en\/rueckgaberecht\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"<p class=\"has-text-align-center wp-block-paragraph\"><strong>Return and Refund Policy for LOVEPUPPEN<\/strong><\/p><p class=\"wp-block-paragraph\">At LOVEPUPPEN, your trust is our top priority. Our goal is to provide you with a transparent overview of all the details before you make a purchase. <span style=\"color: #fa036b;\">However, should there be any damage during shipping, quality defects, or significant discrepancies from your order, we will work together to find a solution.<\/span><\/p><p class=\"wp-block-paragraph\">Please understand that special rules apply to our products: Our dolls are highly personalized, often custom-made adult hygiene products. Therefore, the return and refund policies vary depending on the type of order you placed.<\/p><p class=\"wp-block-paragraph\">By completing your purchase, you agree to the following terms and conditions.<\/p><h2 class=\"wp-block-heading has-text-align-center\">1. Cancellation of the Order<\/h2><h3 class=\"wp-block-heading has-text-align-center\">Custom Orders and Dropshipping Orders<\/h3><p class=\"wp-block-paragraph\">We typically begin processing your order within 24 hours of receiving it.<\/p><ul class=\"wp-block-list\"><li><strong>Cancellation within 2 hours:<\/strong> <span style=\"color: #fa036b;\">During this time window, eligible orders for 100 % can be refunded.<\/span> Please note that any transaction fees charged by third-party providers may be withheld.<\/li>\n\n<li><strong>Cancellation between 2 and 24 hours:<\/strong> As long as the order has not yet entered production or the customization process, we will generally refund 80 % of the purchase price.<\/li>\n\n<li><strong>Cancellation after 24 hours:<\/strong> By this point, production, material procurement, or customization has usually already begun. In most cases, cancellation is no longer possible at this stage.<\/li>\n\n<li><strong>Custom Orders:<\/strong> Once the manufacturing process for special customer requests has begun, cancellations or refunds are generally not permitted.<\/li><\/ul><p class=\"wp-block-paragraph\"><strong>Important:<\/strong> <span style=\"color: #fa036b;\">If you need to make any changes to your order, please contact our customer service as soon as possible!<\/span><\/p><h2 class=\"wp-block-heading has-text-align-center\">2. Inspection Before Shipping<\/h2><p class=\"wp-block-paragraph\">For certain custom-made products that are shipped directly from our production facility in China, we offer a special quality assurance service: Before shipping, we'll send you photos or videos of your finished doll for your approval.<\/p><p class=\"wp-block-paragraph\">If the final product differs significantly from your specifications, please contact us immediately before it is shipped. We will do our best to make the necessary adjustments on-site.<\/p><p class=\"wp-block-paragraph\">Note: Slight color variations caused by different lighting conditions during photography or by individual screen settings are not considered a quality defect under industry standards.<\/p><h2 class=\"wp-block-heading has-text-align-center\">3. Orders from local warehouses<\/h2><p class=\"wp-block-paragraph\">Each of our warehouses has specific delivery zones:<\/p><ul class=\"wp-block-list\"><li><strong>U.S. Camp:<\/strong> Continentally United States (Mainland)<\/li>\n\n<li><strong>EU Camp:<\/strong> European Region<\/li>\n\n<li><strong>AU Camp:<\/strong> Australia<\/li><\/ul><p class=\"wp-block-paragraph\">Before completing your order, please make sure you have selected the correct warehouse for your shipping address.<\/p><p class=\"wp-block-paragraph\">If you accidentally selected the wrong warehouse and delivery to that location is not possible, please contact us immediately. We'll be happy to help you switch to a suitable product or another warehouse.<\/p><p class=\"wp-block-paragraph\">If no alternative can be found, we will cancel the order and refund the purchase price to you. Please note that any transaction fees already incurred by third-party providers may not be refundable.<\/p><h2 class=\"wp-block-heading has-text-align-center\">4. Upon receipt of the goods (damage report)<\/h2><p class=\"wp-block-paragraph\">Please inspect the product and packaging immediately upon delivery.<\/p><p class=\"wp-block-paragraph\"><span style=\"color: #fa036b;\">If the merchandise has been damaged during shipping or has obvious quality defects, please contact us within 48 hours of receipt.<\/span><\/p><p class=\"wp-block-paragraph\">In order to file a claim against the shipping provider as quickly as possible, we need the following information from you:<\/p><ul class=\"wp-block-list\"><li>The recipient must report the incident to the local shipping carrier and provide us with the corresponding claim number (case number).<\/li>\n\n<li>Your order number<\/li>\n\n<li>Photos of the outer packaging (all six sides)<\/li>\n\n<li>A clear photo of the shipping label<\/li>\n\n<li>Detailed photos or videos of the damaged areas<\/li>\n\n<li>The claim number (case number) of the shipping service provider<\/li><\/ul><p class=\"wp-block-paragraph\"><strong>Very important:<\/strong> Please do not discard the original packaging or the packing material. The shipping carrier may need them for an on-site inspection to assess any damage.<\/p><h2 class=\"wp-block-heading has-text-align-center\">5. Quality Defects or Incorrect Deliveries<\/h2><p class=\"wp-block-paragraph\">If the product you received has obvious manufacturing defects or serious quality issues\u2014or if it differs significantly from what you ordered\u2014please don't hesitate to contact us.<\/p><p class=\"wp-block-paragraph\">Depending on the specific circumstances, we offer the following solutions:<\/p><ul class=\"wp-block-list\"><li>Subsequent delivery of replacement parts, a professional repair, a replacement product, or a corresponding refund.<\/li><\/ul><p class=\"wp-block-paragraph\">We review each case individually and work closely with you and the respective factory or brand to find a fair, reasonable, and satisfactory solution for you.<\/p><h2 class=\"wp-block-heading has-text-align-center\">6. Return Restrictions<\/h2><p class=\"wp-block-paragraph\">Since our dolls are intimate and hygiene products for adults, strict guidelines apply:<\/p><p class=\"wp-block-paragraph\">For hygiene reasons, products that have already been used or have come into contact with the body are generally excluded from return or refund.<\/p><p class=\"wp-block-paragraph\">The following personal reasons generally do not qualify as grounds for a return:<\/p><ul class=\"wp-block-list\"><li>Change of Opinion or Disapproval<\/li>\n\n<li>Choosing the Wrong Size<\/li>\n\n<li>Slight color variations<\/li>\n\n<li>Deviations from personal, subjective expectations<\/li>\n\n<li>Return Request After Use<\/li><\/ul><p class=\"wp-block-paragraph\"><strong>Exception:<\/strong> <span style=\"color: #fa036b;\">However, if the product exhibits any of the shipping damage, serious quality defects, or significant deviations specified in this policy, our customer service team will, of course, assist you.<\/span> In that case, please contact us immediately.<\/p><h2 class=\"wp-block-heading has-text-align-center\">7. Incorrect shipping information<\/h2><p class=\"wp-block-paragraph\">When placing your order, please carefully check your shipping address, name, phone number, and ZIP code.<\/p><p class=\"wp-block-paragraph\">If a package cannot be delivered due to incorrect or incomplete customer information, is returned to us, or results in additional logistics costs, the buyer is responsible for these costs.<\/p><p class=\"wp-block-paragraph\">For orders that are returned to us due to an incorrect address, we charge a processing fee of 20 % of the order value. Any shipping or storage costs that have already been incurred and are non-refundable will also be deducted from the refund amount.<\/p><h2 class=\"wp-block-heading has-text-align-center\">8. Contact<\/h2><p class=\"wp-block-paragraph\">Do you have questions about your order, a refund, or a product? Feel free to contact us at any time at: <a href=\"mailto:info@lovepuppen.com\">info@lovepuppen.com<\/a><\/p><p class=\"wp-block-paragraph\">Please include your order number and a detailed description of the problem in your email. If possible, please attach clear photos or videos. We take every issue seriously and will do our best to find a reasonable solution for you.<\/p><p class=\"has-text-align-center wp-block-paragraph\"><strong>Our Promise to You<\/strong><\/p><p class=\"wp-block-paragraph\">We know that buying a love doll is an important and very personal decision.<\/p><p class=\"wp-block-paragraph\">That's why we don't make unrealistic promises like \u201eunconditional returns in every case.\u201c Instead, we guarantee you true transparency:<\/p><ul class=\"wp-block-list\"><li>We provide you with the most accurate product information before you make a purchase.<\/li>\n\n<li>We do our best to inspect the merchandise before shipping to ensure it meets your specifications.<\/li>\n\n<li>If a real problem arises, we take it seriously and actively help to resolve it.<\/li><\/ul><p class=\"wp-block-paragraph\">We want you to do more than just buy a product from us\u2014we want you to experience a level of service you can fully trust.<\/p><p class=\"wp-block-paragraph\">\u2014 The founder of LOVEPUPPEN<\/p>","protected":false},"excerpt":{"rendered":"<p>R\u00fcckgabe- und Erstattungsrichtlinien f\u00fcr LOVEPUPPEN Bei LOVEPUPPEN steht Ihr Vertrauen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3968,"parent":0,"menu_order":26,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4884","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00fcckgabe &amp; Erstattung: Transparente Richtlinien - LOVEPUPPEN<\/title>\n<meta name=\"description\" content=\"Bei LOVEPUPPEN setzen wir auf echte Transparenz. 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